A comprehensive guide to demystifying Artificial Intelligence, selecting the right tools, and applying them to real business workflows safely and effectively.
Core Philosophy: You are always the human-in-the-loop. AI is the engine; you are the steering wheel.
Clear definitions, a mental model for how this works, and avoiding the hype.
Artificial Intelligence (AI) is the broad umbrella. Large Language Models (LLMs) are a specific kind trained on text to predict the "next token".
LLMs are amazing at drafting, explaining, and summarizing. They are bad at being "truth oracles".
LLMs can confidently make things up. This is a feature of their creativity, but a bug for factual accuracy.
Strategy: Use tools with citations (Perplexity) or grounded contexts (NotebookLM).
One size does not fit all. We take a "best-tool-for-the-job" approach.
OpenAI
Fast, strong reasoning. Best for drafting, brainstorming, and explaining concepts.
Perplexity AI
Live search with citations. Great for "What's happening right now?" and market scans.
Upload PDFs/Slides. Q&A specifically over your documents. Minimal hallucinations.
Microsoft
Integrated into Outlook, Teams, Word. Best for internal meetings and email.
Microsoft
Build small agents that connect to systems. FAQ bots, ticket triage.
Anthropic / MS
Deep reasoning and coding. Great for large documents and complex logic.
A framework for moving from "I talk to a bot" to "We built a platform".
Tools: ChatGPT, Copilot, Claude.
Tools: NotebookLM, Internal RAG.
Tools: Copilot Studio, Power Automate.
Download the PDF summaries of this module, including the Prompt Library.
Identify a pain point. Sketch a solution. Pick an experiment.
Repetition, waiting, errors, copy-paste work.